MY AUSTRALIA TRADING PTY LTD
Terms and Conditions
English version · Effective date: 9 November 2026
1 Scope and parties
These terms apply to services and any goods supplied by MY AUSTRALIA TRADING PTY LTD, ABN 35 648 885 750 (MAT, we, us), to the customer identified in our written order confirmation (you). Services may include sourcing, purchasing, receiving goods, consolidation, packing, local transport and arranging international shipments from Australia.
These terms must be provided or made available before you accept an order. Requesting information, obtaining a quotation or creating a client profile does not by itself place an order or accept an obligation to pay. An order is formed when you accept our written quotation or proposal and we confirm acceptance in writing.
2 Our role for each order
Our confirmation will identify whether we are purchasing as your authorised agent, supplying goods as seller, or providing receiving and logistics services for goods you bought directly. Different roles may apply to different parts of an order. We will clarify any uncertainty before committing your funds.
When acting as your purchasing agent, we may place only the purchases you authorise, within the agreed budget and specifications. The supplier’s identity and relevant purchasing terms will be made available before you authorise the purchase. When you buy directly, your purchase contract is with that retailer; our separate services remain our responsibility. Describing us as an intermediary does not remove obligations that apply to us by law.
3 Your instructions and information
Give us accurate contact details, billing and delivery addresses, product links or references, quantities, specifications, intended use where relevant, and the destination. Obtain permission to send any goods that belong to someone else.
For direct purchases, obtain our receiving instructions before arranging delivery, identify parcels with the customer or order reference we provide, and send supplier invoices and tracking details. Submit order invoices in PDF format through the website or to factures@myaustraliatrading.com. Acknowledging documents does not confirm that goods have arrived or that an order has been approved.
4 Quotations and approval
Quotations are in Australian dollars and valid for seven days unless stated otherwise. They will identify the agreed services, fees, goods costs and material exclusions. Availability and unbooked freight estimates may change before acceptance.
After acceptance, we will explain and seek written approval for a material change in price, scope, product or transport arrangements before proceeding. We will not substitute goods without approval. If you decline a change, we will discuss available alternatives or cancellation under clause 15.
5 Prices and taxes
Our quotation will state whether GST applies and show the total payable for the agreed scope, including mandatory charges that can reasonably be calculated. Variable third-party charges will be identified with their calculation basis or estimate where available.
Unless expressly included, destination duties, import taxes, broker charges, inspections, port charges, storage, demurrage and destination delivery are additional. We will explain known exclusions before you accept. Exporting goods does not automatically entitle you to a GST refund or exemption; any adjustment depends on applicable requirements and supporting evidence.
6 Payment and suspension
Invoices are due within seven days of issue unless another due date is agreed in writing. We must receive cleared payment before dispatch unless written credit arrangements apply. Any funds required before purchasing goods, booking freight or starting work will be stated in the accepted quotation.
If payment is overdue, we may suspend the affected unperformed services or dispatch after written notice and a reasonable opportunity to resolve the issue. We will consider genuine invoice disputes, explain any resulting costs and take reasonable steps to limit avoidable loss. Suspension does not itself transfer ownership of goods or authorise their sale. No late interest applies under these terms unless separately agreed in a lawful written provision.
7 Receiving and inspection
Goods may be delivered only to the location and within the arrangements we confirm. An office address is not automatically a receiving warehouse. Supplier delivery confirmation is not proof that all contents are present or correct.
Unless a more detailed inspection is agreed, receiving checks cover parcel count and reasonably apparent external damage only. They do not include opening sealed products, functional testing, authenticity verification or checking hidden defects. We will tell you about discrepancies we identify and seek instructions where practical. Any additional inspection and its fee must be agreed.
8 Consolidation and packing
We may combine deliveries and use reasonable packing methods within the agreed service. Repacking may change parcel count, chargeable weight, dimensions and presentation. Tell us before work starts if original packaging must be preserved or goods need special handling.
We will seek approval for material additional packing costs and before discarding retail packaging or doing work outside the agreed scope, except reasonable urgent action needed to protect goods or comply with law. We do not guarantee that repacking will reduce freight costs. A consolidation shipment may wait for outstanding goods unless a partial shipment is agreed.
9 Freight and delivery estimates
Our confirmation will identify the transport mode, agreed destination and delivery scope, including whether collection, door delivery or port or terminal handover is included. Postal, air freight, shared container and full container services have different restrictions and chargeable weight or volume rules.
Departure and transit dates are estimates unless expressly guaranteed in writing. Supplier delays, carrier changes, port congestion, weather and customs or biosecurity checks may affect timing. We will notify you of material delays known to us and discuss reasonable alternatives. No estimate or third-party schedule guarantees delivery on a particular date.
10 Carriers and third parties
We will identify whether we book a carrier as your agent or contract to provide carriage ourselves. We will make material carrier conditions and any applicable claim deadlines or limits available before booking so far as reasonably practicable.
We remain responsible for the services we agree to perform, including reasonable care in our own packing, instructions and coordination. A carrier’s separate terms do not automatically release us from our own obligations. Mandatory rules for road, postal, air or sea transport may apply and prevail over inconsistent contractual wording.
11 Risk and Incoterms
The order confirmation must record the agreed point at which transit risk passes and the scope of our custody, collection or delivery responsibilities. Where we sell goods and an Incoterm is used, it must specify the rule, named place or port and the Incoterms 2020 edition. There is no automatic EXW default.
Incoterms do not by themselves determine ownership, payment terms or remedies for breach. Where you already own the goods, we provide services in relation to your goods rather than treating them as a sale by us. Dispatch alone does not establish that you inspected or accepted the goods, or remove liability for our own breach or rights that cannot be excluded.
12 Insurance
Cargo insurance is not automatically included. Before booking, our confirmation will state whether insurance is included, is to be arranged by you, or is requested but awaiting confirmation. Do not assume that a declared value, tracking service or carrier compensation is full replacement cover.
Where cover is requested through a provider, the insurer, insured value, covered transit and relevant exclusions or excess must be confirmed in writing. We do not guarantee insurer acceptance or payment. If the agreed service requires cover, we will not describe goods as insured until cover is confirmed. Lack of insurance does not excuse our own breach or remove applicable legal rights.
13 Customs and destination requirements
You must provide complete and accurate invoices, product descriptions, quantities, values, origin information and permits within your knowledge or control. We will not knowingly use false descriptions, undervalued invoices or incorrect declarations. Goods purchased in Australia are not necessarily of Australian origin.
The confirmation will identify the importer, exporter or appointed broker where relevant and allocate export clearance and destination formalities. Unless expressly included, you arrange destination import clearance and payment of destination charges. We remain responsible for customs services we expressly undertake and for our own errors. Website tax calculators are estimates, not binding assessments or classification advice.
14 Restricted and dangerous goods
Declare batteries, aerosols, chemicals, liquids, food, plants, animal products and any goods that may be dangerous, restricted or subject to biosecurity controls before purchasing or arranging delivery to us. Provide safety data or other supporting documents when required.
We may refuse goods or suspend the affected service where handling or shipment would be unlawful, unsafe or outside carrier acceptance rules. Lawful dangerous goods are accepted only after our written approval and confirmation of suitable transport. We will explain the reason and seek instructions where possible. Return, treatment or disposal requires agreement or lawful authority; any extra charges must be disclosed and reasonably incurred.
15 Changes and cancellation
Ask for changes or cancellation as soon as possible. Before a supplier order or booking is committed, we will explain what can still be cancelled. After commitment, supplier or carrier cancellation conditions may apply if disclosed before you approved the commitment.
For a voluntary cancellation, we may retain payment for services properly performed and reasonable, evidenced third-party costs that cannot be recovered despite reasonable efforts. We will account for refunds or credits received and return any remaining balance within a reasonable time. We will not charge twice for the same loss. Your remedies for our breach, or rights that cannot be excluded, take priority.
16 Storage and uncollected goods
Any included storage period, charging start date and storage rates must be provided in the accepted quotation or an agreed rate schedule. We will notify you before additional storage charges start and explain collection or dispatch options.
If goods remain uncollected, we will make reasonable attempts to contact you and follow applicable Queensland law before any sale or disposal, including required notices, waiting periods and accounting for proceeds. These terms do not grant an automatic right to sell, abandon or destroy goods after an arbitrary period, or to keep surplus sale proceeds.
17 Problems and claims
Contact contact@myaustraliatrading.com promptly about missing goods, damage, incorrect items or a problem with our service. Provide the order reference, relevant invoices and photographs, and keep packaging where practical. Tell us about visible delivery damage as soon as possible so evidence and any carrier remedies can be preserved.
We will assess the issue and explain the next steps. Supplier warranties and change-of-mind returns depend on the relevant purchase contract and do not replace rights that apply by law. Where MAT is the seller, we will address obligations applying to us rather than requiring you to deal only with the manufacturer. Where you bought directly, we can provide agreed assistance with your retailer claim.
18 Consumer rights and responsibility
Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including under Australian Consumer Law where it applies. Coverage may differ for business transport and storage, purchases for resale and other transactions. Any compulsory transport regime also remains applicable.
We will perform our agreed services with reasonable care and skill. Each party is responsible for loss to the extent caused by its own breach, negligence or unlawful conduct, subject to applicable law. We are not responsible for loss caused solely by inaccurate customer information or an independent third party where we have performed our own obligations. We will take reasonable steps to reduce loss. These terms contain no blanket exclusion of all liability after dispatch and no automatic acceptance on carrier handover.
19 Disruption and complaints
If an event beyond a party’s reasonable control prevents performance, that party must notify the other promptly, explain the effect and take reasonable steps to reduce disruption. Obligations are suspended only to the extent affected. This does not excuse an earlier breach or remove rights that cannot be excluded.
If performance cannot resume within a reasonable time, either party may cancel the unperformed affected services. Payments will be accounted for under clause 15 and applicable law. Send complaints to contact@myaustraliatrading.com. We will acknowledge them and work towards a practical resolution; mediation may be agreed without restricting access to a court, tribunal, regulator or urgent relief.
20 Information and general terms
We use customer information to administer orders, communicate and arrange agreed services. Necessary information may be shared with suppliers, warehouses, carriers, brokers, insurers and authorities, including overseas where required for the shipment. Marketing consent is separate. A separate privacy notice should explain applicable privacy rights and handling practices.
Queensland law governs these terms, subject to mandatory laws and consumer protections that apply to the transaction. If a provision is unenforceable, the remaining terms continue where legally possible. Written order-specific terms prevail over these general terms to the extent of a clearly agreed inconsistency, subject always to mandatory law. Changes to these terms apply to new orders after notice; existing orders change only by agreement or as required by law.
AUSTRALIE / PACIFIQUE
